Return policy
We want you to love your purchase from Renuaun. If for any reason you are not completely satisfied, we’re here to help.
Eligibility for Returns
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Returns must be requested within 14 days of delivery.
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Items must be unused, unwashed, and in original condition with tags attached and in original packaging.
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For hygiene reasons, certain items (such as intimates, swimwear, or final-sale items) are non-returnable.
How to Initiate a Return
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Contact us at 📩 service@renuaun.com with your order number and reason for return.
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Our team will provide you with return instructions and a return address.
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Pack the items securely and ship them back to us within 7 days of receiving return instructions.
Return Shipping Costs
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Customers are responsible for return shipping fees, unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Refunds
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Once your return is received and inspected, we will notify you via email.
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Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or card issuer.
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Shipping charges are non-refundable, except in cases where the item was faulty or an error was made on our part.
Exchanges
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At this time, we do not offer direct exchanges.
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If you wish to replace an item, please return it for a refund and place a new order for your preferred product.
Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery. We will arrange a replacement or a full refund at no additional cost.
Final Sale Items
Items marked as Final Sale or Clearance cannot be returned or exchanged.
Contact Us
If you have any questions about returns, please reach us at: service@renuaun.com